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Plain language support to class members with questions regarding the litigation is
key to informing class members of their rights and controlling the costs of claims administration.
Services Offered:
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24/7 Call Center Support
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Toll Free IVR system
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Foreign Language Support in Over 10 Languages
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Web Site Development and Hosting
Call Center
Analytics maintains a state-of-the-art
call center capable of handling more than 10,000 calls per day.
When a class member calls, the they are routed to an interactive voice response (IVR) unit which provides a recorded message about the proposed settlement. Should the caller need a customer
service agent, the system automatically routes the call
to the proper pool of agents. This process ensures that each class member
has their questions answered and concerns addressed - and does so in a manner which minimizes expenses
associated with the administration of a class action settlement.
Internet Support
All of the information that a class member
receives from a call center - and more - can be
provided via the Internet. This
information can include:
- Answers to Frequently Asked Questions
- Registration for inclusion in Class
Mailings
- Downloadable versions of case
documents
- Calculation of Claim Eligibility
- Claim Status and Deficient Claim Resolution Tools
To contact one of Analytics' consultants, please click here.
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