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In engaging a class action consulting firm to assist with a notice plan or a settlement, there are a number of important factors that should be taken into consideration:
Experience: Since the 1970's, Analytics has administered some of the largest and most complex consumer class action settlements in history. Our experience spans all consumer areas, including consumer finance, insurance, healthcare, telecom, product liability, antitrust and property. Our dedicated executive team has more than 15 years of experience each in the administration of settlements.
Confidentiality: Analytics' systems and controls have been audited, tested, and accredited to ensure that all data regarding claimants is protected from inappropriate use or release. With the federal agencies responsible for enforcing data privacy as clients, we provide our clients with the highest standard of care in protecting the confidentiality of the information we collect in each settlement.
Integrity and Accuracy: Analytics' systems incorporate defined and tested business rules to ensure that every claimant receives the full amount to which they are entitled. Application level tools systematically identify attempted fraud, duplicate claims, and out of range transactions. Analytics’ controls are audited and reviewed on an annual basis and exceed the requirements of SAS70.
Resources: As part of the bmcgroup, Analytics’ access to global resources is unparalleled. With offices on three continents, we can receive and scan claim forms in London, process claims in Minneapolis, and mail deficiency letters and checks from Los Angeles. Experts are available world-wide, and include consultants engaged in electronic discovery, attorneys on staff that are experts in dispute resolution and claims management, and settlement support personnel able to explain the nuances of each settlement to class members.
Timeliness and Cost Effectiveness: With more than thirty-five years of experience, Analytics’ takes a long-term perspective towards our engagements. All activities – from printing only the Notices actually required for mailing – to identifying duplicate claimant addresses – to providing web-based tools for class members to validate their claim or resolve deficiencies – are designed to minimize fees. By standardizing the collection and distribution of data, documents, and claims arising out of a class action settlement, Analytics’ systems reduce administrative expenses, provide accurate and reproducible results, and shorten the time from settlement to distribution.
Responsiveness: Analytics recognizes the importance of maintaining a transparent process and a commitment on our behalf to unsurpassed service and dedication to our clients’ needs. This was recognized recently by Judge Donovan W. Frank of the United States District Court for the District of Minnesota. As he appointed Analytics the claims administrator in the Guidant MDL settlement, Judge Frank commented:
We have appointed Analytics as a claims administrator. One reason they were selected was their immediate response to individual questions by lawyers, plaintiffs, defendants and clients, and also to proceed in a cost-effective manner so that the most amount of money in the settlement can reach the Plaintiffs individually in the case. I am confident that with them on board in the context of this agreement that we can proceed in all due course.
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